Fleet Manager FAQs
Log in to the mobile app, then click on the Menu icon in the upper left corner of the Dashboard/Home page. Within the Menu, click on the “Documents” option, and you’ll be directed to a page where you can view/search for current and previous Invoices and other stored documents.
Yes. Log in to the mobile app and click the “Pay” icon in the lower navigation bar. This will take you to the “Pay Bill” page. Click on the “Continue to Pay Bill” button, and you’ll be securely directed to the payment portal, where you can complete the payment process.
A pending transaction means a merchant authorization for a purchase transaction has been approved on a card within your account but isn’t yet complete. A posted transaction means that the final purchase information has been received from the merchant, and Fuelman has made the adjustments necessary to reflect any rebates.
For your convenience, we have three quick ways to view your purchase activity once you’ve logged in to the mobile app.
- On the Dashboard/Home page, you can see the transaction activity from the last seven days in the “Activity section.
- At the bottom of the Dashboard/Home page, you can view and scroll through the most recent declined transactions in the “Card Declines” section.
- You can click the “Activity” icon in the lower navigation bar to see all purchase and decline activity on your account. This will take you to the “Activity” page, where you can search, sort, and filter transactions.
Yes. Log in to the mobile app and click the “Cards” icon in the lower navigation bar. Locate the Card you’re looking for in the list, then slide the green toggle for that Card to the left. This temporarily disables the Card and prevents it from being used for purchases.
To permanently disable a card, click on the three dots in the upper left corner of the Card, then select “Block Card” from the list of options. The app will guide you step by step through the process.
Yes. Log in to the mobile app, then click on the Menu icon in the upper left corner of the Dashboard/Home page. Under the “Cards” menu item, click “Prompted IDs.” Locate the Driver you’re looking for in the list, then click the “Edit” button. Enter the 5-digit PIN you want for that Driver, then click the “Apply” button.
Yes. Log in to the mobile app, then click on the Menu icon in the upper left corner of the Dashboard/Home page. Under the “Cards” menu item, click “Order Cards.” The app will guide you step by step through the process.
Yes, as long as you have an “Administrator” role within your account. Log in to the mobile app, then click on the Menu icon in the upper left corner of the Dashboard/Home page. Under the “Settings” menu item, click “Manage Users.” Click the “Create User” button at the top of the screen, then complete the form, select a user role, and assign access to an account.
Yes, as long as you have an “Administrator” role within your account. Log in to the mobile app, then click on the Menu icon in the upper left corner of the Dashboard/Home page. Under the “Settings” menu item, click “Manage Users.” Locate the User you’re looking for in the list, click on the three dots in the upper left corner of the User, then select “Delete User” from the list of options.
Yes, as long as you have an “Administrator” role within your account. Log in to the mobile app, then click on the Menu icon in the upper left corner of the Dashboard/Home page. Under the “Settings” menu item, click “Manage Users.” Locate the User you’re looking for in the list, click on the three dots in the upper left corner of the User, then select “Edit User” from the list of options. Select the “Reset Password” option on the next screen and follow the instructions.
Yes. Log in to the mobile app, then click on the Menu icon in the upper left corner of the Dashboard/Home page. Under the “Settings” menu item, click “My Settings.” This will take you to the “My Settings” page, where you can view and edit your personal information.
Yes. Log in to the mobile app, then click on the Menu icon in the upper left corner of the Dashboard/Home page. Under the “Settings” menu item, click “Account Settings.” This will take you to the “Account Settings” page, where you can view and edit your company/account information.